Lost or Stolen Cards

What do I do if I have lost my ATM/Debit Card?

Please contact the bank immediately so that the card status can be changed to lost or stolen. During normal business hours, please call 419-453-3313.

How do I report fraudulent activity on my ATM/Debit Card?

Please contact the bank at 419-453-3313 as soon as you notice any suspicious and/or fraudulent activity on your account.

What should I do if I have lost my credit card?

Call the customer service number on their statement (1-800-876-9119) and talk to them directly to report their card lost.

What should I do if I think I have some fraudulent activity on my credit card?

If the activity is truly fraudulent, the customer will have to call the Dispute Line (1-800-876-9119) to start a dispute on the fraudulent charges.